New Original Samsung Galaxy C5 Pro C5010 Mobile Phone 5.2" 4GB RAM 64GB ROM Snapdragon 626 Octa Core 16.0MP Dual SIM SmartPhone Q: What is your store warranty rules? A: 6 Months Store Warranty (1) Offer refund or replace within 3 days upon delivery, we do not bear returned shipping cost; (2) Offer repair within 30 days upon delivery, we bear the shipping cost for sending back to you; (3) Offer repair after 30 days upon delivery, but you bear two way shipping cost; (4) Notice: for full refund, please send full package back (including all accessories); for repair or replace, please send only product without accessories. Q: What do you declare to customs? A: We know declare as "RMA Phone" and value $ 29.99 to $ 50 each for Nonnasyarncafe.com Standard Shipping and DHL , "phone" and value $ 49.99 each for Singapore Post.in addition, if you have special request about the declaration and value, leave note in the order to inform us; Q: I need pay for customs duty? A: You may be charged custom duties and taxes for something purchased online. Buyers are responsible for custom taxes, our saling price does not include any custom taxes. Q: Will my mobile phone work with a certain mobile carrier or i am traveling to another country and want to make sure your phone works there? A: http:willmyphonework.net can help you find the answer Q: What is DHL remote area? A: When your delivery address is too far from main Logistic Centers, extra $ 35 remote area charged by you.you can check by yourself from the following website to see whether your own address belongs to remote area or not. http:dct.dhl.com Q: Phone Box is sealed? A: We usually open the original sealed box to double test and install google play store and multi-language rom, which not support ota (online upgrading software), if you want the sealed box, leave notes when you make orders to remind us, but then you need to install multi-language and google play store by yourself !!) Notice: We suggest you not restore to factory or root with other version firmware, which may cause date loss or dead of phone, and lose our repair warranty.
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